Limited Warranty Policy

SABRE Limited Warranty Policy

At SABRE, we stand behind the quality of our products. Each eligible product is covered by a limited warranty, which protects against manufacturing defects, as outlined below.

Product Covered by Warranty

  • Pepper Sprays and Gels: All pepper sprays are warrantied through their expiration date (found on the canister) for manufacturing defects ONLY. Multi-purpose and/or models that include accessories may require registration. Please refer to the product manual for warranty information.
  • Alarms: All Personal and Home Series alarms have a 1-year limited warranty due to manufacturing defects. Registration is not required.
  • Stun Guns: Stun guns come with a 2-year warranty covering manufacturing defects ONLY. Registration is required. Failing to register the warranty within 90 days of purchase will void the warranty.
  • Civilian Pepper Projectile and Spray Launchers: Pepper Launchers come with a 2-year warranty covering manufacturing defects ONLY. Registration is required. Failing to register the warranty within 90 days of purchase will void the warranty.
  • Law Enforcement Pepper Projectile Launchers: Law Enforcement Launchers come with a 2-year warranty covering manufacturing defects ONLY. Registration is required. Failing to register the warranty within 90 days of purchase will void the warranty.
  • SABRE Free Replacement Guarantee: Register pepper product within 31 days of purchase. When the product is used in self-defense, contact SABRE to request a replacement and supply a police report. A replacement product will be processed and shipped within one week.

What’s Covered

  • Manufacturing defects in materials or workmanship
  • Failures not caused by customer misuse or external damage

What’s Not Covered

  • Products that are dropped, thrown, crushed, or slammed in doors
  • Normal wear and tear
  • Lost items
  • Any product tampered with, modified, or used outside its intended purpose
  • Damage from accidents, abuse, improper storage

How to Make a Warranty Claim

  1. Email us.
  2. Include the following:
    • Description of the issue
    • Proof of purchase (receipt, order confirmations)
    • Photos or videos showing the defect
    • Customer name and/or serial number of item registered (if applicable)
  3. Once approved, you will receive a Return Authorization Number (RA#).
  4. Ship the item back within 15 days of RA# issuance (customer pays shipping unless otherwise noted).
  5. Upon inspection if the product qualifies:
    • SABRE will issue a replacement, repair the product, or provide a refund (at SABRE’s discretion)

Processing Time

  • Claim review: 2-4 business days
  • Replacement or refund (if applicable): 3-5 business days after receipt of returned item

Questions?

We’re here to assist you. Please contact us if you have any questions, or would like to request authorization for a return, refund, or replacement.

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